As the GM, of EMEA at Quiq, Ejieme, our guest on this episode leads the growth and expansion, while also serving as the executive sponsor of the culture committee. She is also the founder of Success in Black, an award-winning platform to advance diversity, equity, and inclusion in customer success. She is also an active angel investor and advisor to various pre-seed and seed-stage companies across different sectors.

Timestamps
0:00 - Preview
1:43 - Jon goofs up intros
5:14 - Meet our guest
7:25 - We didn't meet at Pulse
8:50 - Ejieme shares about Success In Black
15:26 - Sign up for Success in Black
18:50 - Ejieme shares insights about Quiq
23:29 - Kristi is launching a new show
24:10 - Ejieme's career in consulting
26:47 - Customer experience in the NY Times
29:12 - Stepping into the role of VP of CS with no CS background
30:19 - Building a CS Team at Snaps & addressing challenges
35:58 - Merger of Snaps with Quiq
39:45 - How being in CS has turned out to be valuable for Ejieme's role as a GM
46:45 - Challenges of being a GM with a CS background
48:05 - Ejieme's plans for the future

Connect with Ejieme: https://www.linkedin.com/in/ejieme/details/experience/
Sign up for Success In Black: https://www.successinblack.co/

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100 Day Writing Challenge - Day 38