Should Office Landlords Be in the Hospitality Business?

A Brave Ideas Mini-Series at the Global Workspace Association Immersive Event

presented by ReturnSuite

(Watch the full length video on Youtube)

Can office landlords afford to ignore hospitality?
Or is it the key to staying competitive in today’s market?

In this episode of Brave Ideas, Brave Corp Founder, Caleb Parker sits down with Laura Kozelouzek, CEO & Founder of Quest Workspaces - the largest woman-owned shared workspace company in the U.S. with 310,000 SqFt across NYC and Florida. With 33 years in hospitality and flexible workspaces, Laura ha seen evolution first-hand—from landlords taking a hands-off lease approach to landlords desire to curate experiences. The two dive into why landlords are rethinking their approach, how service-driven spaces create better tenant/customer experiences, and whether office buildings should operate more like hotels.

💡 Key Topics Discussed:

✅ Why "Landlords + Hospitality" is the future of office real estate

✅ The rise of "Heads of Member Experience" roles in traditional office buildings

✅ The lease vs. management agreement debate—what’s really working?

✅ How technology enhances hospitality without replacing human service

If you’re a landlord, operator, investor, or involved in the future of workspace, this episode is packed with insights and strategies you can’t afford to miss.

If you enjoy the conversation, be sure to subscribe, like, and comment with your biggest takeaway!

Links:

• Connect with Laura Kozelouzek
• Connect with Sam Gamble
• Follow Caleb on LinkedIn
• Subscribe to our Brave Ideas Newsletter

This mini-series is presented by ReturnSuite:
Software that simplifies complex cash flow modeling for modern real estate companies.