On this episode of the Professional Services Pursuit Podcast, we invite back the Head of Strategy and Managing Partner at Magnetic Customer Experience, Jessica Noble! In this continuation of our conversation with Jessica, Banoo dives into Jessica's book, 'The Five Customer Experience Mistakes you don't know you're making that are causing profit erosion.'
Other topics covered include:
- The five critical mistakes that are made by high-growth companies
- Tactics and strategies to expand your customer base in a healthy way
- Analyzing the impact and solution for each customer experience mistake
- The importance of action and continuous improvement
Be sure to stick around to the end of the episode for a special giveaway just for our listeners! Email us at podcast@kantata.com to enter.
Hosted on Acast. See acast.com/privacy for more information.
The Professional Services Pursuit