CX Today's Charlie Mitchell introduces a demo of a voicebot that combines Azure’s new Open AI platform with Azure Communication Services Call Automation and Azure Cognitive Services to excellent effect.
He then speaks to its developer, Jason Shave - a Senior Software Engineering Manager at Microsoft - and his colleague Roy Dehing, Principal Program Manager at Microsoft, to discuss the potential of such innovation.
In doing so, they consider:
- The process of creating such a voicebot
- Can businesses create a similar bot to answer customer queries?
- What advantages does this GPT-powered bot have over the conversational AI currently on the market?
- The potential of Azure's Open AI platform to improve other elements of customer experience
