Building deeper, richer relationships with clients

Given the breadth of change to the nature and delivery of legal services in recent years, a lawyer’s connection to clients will be the difference-maker. Practitioners who do not appreciate this, one firm managing director says, will “become extinct”.

In this episode of The Lawyers Weekly Show, host Jerome Doraisamy welcomes back FCW Lawyers managing director Andrew Douglas to discuss the ever-increasing importance of prioritising connected, intimate client relationships against the backdrop of the current market conditions, what it says about where the business of law is at, and how artificial intelligence is accelerating these shifting sands.

Douglas also delves into the disconnect between client expectations and lawyers’ capacities, the place for selling one’s self and one’s services, what good service looks like, the motivators to evolve one’s approach to building and maintaining client relationships, questions to ask of one’s self, taking on more hats as a service provider, and taking greater care in one’s work rather than simply churning and burning in the age of AI.

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