Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency
Aug 15, 2025
11:54
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In this episode, Dr. Nathan Crock of Premera Blue Cross shares how the AI-powered chatbot “Alice” is helping hundreds of customer service representatives quickly find accurate information, reducing call times, improving member satisfaction, and enhancing internal knowledge management.
Becker’s Payer Issues Podcast