Becker’s Healthcare Podcast Personalization and Innovation in Healthcare Payments at Cleveland Clinic with Flywire
Nov 7, 2025
In this engaging discussion, Keith Givelekian, Rob McDaniel, and John Talaga delve into the modernization of patient payments at Cleveland Clinic. Keith highlights the pressing need for a seamless payment experience amidst technological setbacks. Rob discusses how patient expectations mirror consumer frustrations, emphasizing the importance of timely, clear financial communication. John shares insights on translating healthcare needs into actionable tech solutions, advocating for a collaborative, patient-first approach in revenue cycle management and payment innovations.
AI Snips
Chapters
Transcript
Episode notes
Unified Foundation Enables Future AI
- Cleveland Clinic needed a unified, seamless payment experience because inconsistent channels caused failed check-ins and downstream workarounds.
- Building a strong unified foundation enables future AI and generative capabilities to improve patient financial experience.
Deliver Timely, Tailored Billing
- Deliver timely, consistent billing information tailored to each patient's preferred payment method.
- Equip caregivers with accurate tools so they can confidently communicate copays and deductibles.
Unify Stakeholders Before Implementing
- Start with a unified approach: align revenue cycle, IT, and treasury before selecting technology.
- Keep objectives stable and use a partner like Flywire to guide selection and implementation.