GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology Touchless Wellness as a Technology Category for All Hotels | with Tammy Pahel
Apr 3, 2025
Tammy Pahel, Vice President of Spa and Wellness at Carillon Miami Wellness Resort, shares her extensive experience in transforming wellness properties. She discusses the rise of touchless technology in the hospitality sector and its significant impact during the pandemic. The conversation delves into holistic wellness innovations, including cryotherapy and AI-driven smart beds, emphasizing tailored guest experiences. Tammy highlights the evolving perceptions of wellness, encouraging continuous learning and adaptation in the industry.
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Pandemic Accelerated Wellness Tech
- Wellness as a hospitality revenue category was underdeveloped before 2020 despite growing demand.
- The pandemic accelerated the adoption of wellness technology as a key spa revenue generator.
Touchless Wellness Launch Success
- The Carillon Miami Wellness Resort launched a "touchless wellness" initiative with seven different wellness technologies starting in mid-2020.
- This initiative generated $48,000 in revenue with no payroll costs and helped the spa make a $500,000 profit that year.
Customize Wellness Tech Selection
- Evaluate local guest needs to choose which wellness technologies to invest in, such as muscle recovery or de-stressing.
- Experiment with different circuits to find the best fit for your property rather than using a one-size-fits-all approach.