The Westminster Tradition

Who Really Moved My Cheese? Tales from the change management trenches

Sep 29, 2025
Dive into the intricate world of change management in government. Discover why many dislike uncertainty more than change itself and the importance of solid administrative foundations. There's a heated debate on whether new leaders should announce changes immediately or take time to listen first. Learn about the varying impacts of macro, medium, and micro changes, and why values-driven staff often struggle during big shifts. Tailoring approaches to different professional cultures proves essential in navigating transitions.
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INSIGHT

Change Is Continuous Not Occasional

  • 'Change management' is a misleading term because change is constant in government.
  • Leaders must treat changing as an ongoing capability, not a periodic project.
INSIGHT

Uncertainty Drives Resistance

  • People dislike uncertainty more than change itself.
  • Leaders must explain both the why and the how to reduce staff anxiety.
INSIGHT

Highlight The Stable Centre

  • Emphasise the stable core of government systems to give staff comfort during change.
  • Point out enduring routines like service delivery and institutional rules that remain constant.
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