How To Scale A Founder-Led Culture Through 15 Years Of Rapid Growth with Twilio's CPO

Discover how Twilio, a 15-year-old tech giant, has managed to uphold its founder-led culture through its years of expansion. If the startup spark is what you seek to retain or reignite in your organization, this episode is your blueprint!

Christy Lake, the Chief People Officer at Twilio, takes us behind the scenes, revealing how Twilio has doubled in size without losing its entrepreneurial spirit, thanks in no small part to her insightful leadership.

Key Topics Covered:

Founder-Led Culture at Scale:
- Understand the unique vibe of a growing, aging startup that retains its founder-led culture.
- Unpack the four core values and how the company came up with them: We're builders, We're owners, We're curious, We're positrons.

The “Positrons” Value:
- The origin and impact of Twilio’s unique value of being “positrons.”

Track Jacket Program:
- The symbolism of the coveted Twilio track jacket and a deep dive into this unique ritual that reinforces Twilio’s developer-centric origins.

Leadership Development:
- The systematic approach to measuring and enhancing manager effectiveness.
- Scaling coaching and learning to boost leadership quality.