Richard Thalheimer: Founder of The Sharper Image | #ThePlaybook 349

On this episode of #ThePlaybook, Richard Thalheimer, founder and former CEO of The Sharper Image and author of Sharper Image Success, discusses:

• [1:10] - The leadership style he ascribes to called “management by opportunity”
• [3:35] - Why it’s possible for entrepreneurs to fail their way to success
• [14:45] - How he built Sharper Image with customer service as the main focus
• [15:50] - The two “cliches” that he believes are important for everyone on earth to understand