

CDO Matters Ep. 81 | The $2M MDM Success Story
Jul 24, 2025
Raju Mudunuri, Director of Data at Lexmark and a master of digital transformation, dives into the intricacies of Master Data Management (MDM). He highlights a stunning success story that boosted revenue by $2 million, showcasing the importance of unified data strategies. The discussion touches on transforming hardware businesses through data integration, enhancing customer engagement, and applying data science for predictive insights. Raju also reveals how establishing gold records in MDM can elevate data science practices and streamline operations.
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$2M Revenue from MDM Success
- Raju Mudunuri and his team at Lexmark drove $2 million in revenue through their MDM initiative.
- This revenue impact highlights the tangible business value of doing MDM right.
MDM Needed for Legacy Data Chaos
- Legacy systems and fragmented customer data across ERP and CRM create challenges in supply fulfillment and customer satisfaction.
- A dedicated MDM system is essential to unify and optimize data for global operations.
MDM's Role in Digital Transformation
- Lexmark shifted from hardware-centric sales to a technology company leveraging IoT and digital transformation.
- MDM helped identify non-loyal customers buying supplies through black market channels and enabled targeted re-engagement.