In this episode of the Shift AI Podcast, Eilon Reshef, Co-founder and Chief Product Officer at Gong, joins host Boaz Ashkenazy to explore how artificial intelligence is revolutionizing revenue operations and transforming the future of sales teams. Reshef shares the decade-long journey of building Gong from a data-driven conversation platform into what they call an "AI OS for Revenue Teams," serving Fortune 10 companies and pioneering the use of AI in go-to-market workflows.

From capturing customer conversations to deploying AI agents that can automate mundane tasks, Reshef offers a compelling vision of where sales productivity is heading. The conversation delves into how AI is making revenue teams more efficient and effective, the transformation of traditional sales roles, and why the biggest shift isn't just in technology but in how quickly organizations can execute and adapt. If you're interested in understanding how enterprise AI is moving beyond hype to deliver measurable productivity gains, how unstructured data creates competitive advantages, and what the future holds for revenue professionals in an AI-driven world, this episode offers invaluable insights from someone building the infrastructure that's reshaping B2B sales.

Chapters

[00:00] Introduction and Welcome

[02:15] Eilon's Background and Journey to Gong

[05:30] The Origin Story: Starting Gong 10 Years Ago

[08:45] First and Worst Jobs

[11:00] The ChatGPT Moment and AI Acceleration

[14:30] Gong's Unfair Advantage with Unstructured Data

[17:00] Three Pillars of AI Transformation

[21:15] The Rev Ops Revolution

[24:00] Enabling Sales Teams with AI

[27:30] What's Hype vs. Reality in AI for Revenue

[31:00] The Future of Sales Roles and Team Structure

[33:45] The Platform Strategy and Integrations

[36:30] Security and Trust in Enterprise AI

[39:00] Gong's Growth Trajectory and Future Plans

[41:30] Voice Agents and the Future of Customer Interaction

[45:00] Two Words for the Future: Efficient and Exciting

[48:00] Connecting with Eilon and Hiring at Gong

Connect with Eilon Reshef

LinkedIn: https://linkedin.com/in/eilonreshef

Connect with Boaz Ashkenazy

LinkedIn: https://linkedin.com/in/boazashkenazy

Email: info@shiftai.fm

The Revenue Intelligence Revolution with Gong Co-founder Elion Reshef