Design Executive Council Podcast Designing with Intelligence: Exploring the Evolving Human Experience and Artificial Intelligence
Feb 7, 2025
Design leaders Benedikt Lehnert and Kaaren Hanson tackle the intriguing intersections of design and AI. They discuss the unintended consequences of design choices, like the chaos caused by an automated parking system. The conversation shifts to the ethical dilemmas surrounding human-like AI and its emotional impacts on users. Kaaren emphasizes the need for metrics that reflect customer outcomes, while Benedikt calls for intentional leadership to shape the future of technology. Prepare for thought-provoking insights and a fresh take on design challenges!
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Chapters
Transcript
Episode notes
Unintended Consequences of AI
- Liz Gerber noticed the unintended consequences of automatic parking.
- Her car, while parking perfectly, caused inconvenience to others by taking too long.
Deceleration for Deeper Consideration
- Focusing on initial functionalities and business pressures often overshadows discussions about unintended consequences.
- Design leaders should decelerate these conversations to address potential negative impacts.
Influence Through Metrics
- Instead of demanding a complete stop, add broader metrics to influence existing momentum.
- Consider the surrounding context and broader impacts when designing AI systems.