An Inside Look into How to Make an Impact as a New Sales Operations Leader

This week on the SBI Sales and Marketing Podcast we speak with Todd Doolittle, the recently appointed head of sales operations at Concentra, about the challenges and opportunities faced by new sales ops leaders.

We start the discussion with Todd’s biggest struggles experienced in the first 100 days of becoming the sales ops leader. He’ll explain how and why he prioritized his sales ops team’s efforts immediately. And he’ll go on to describe how his team gets a lot done with minimal headcount and budget.

Todd will continue the discussion by describing how he deals with unrealistic expectations and timelines, and how he says no without receiving any political blow back. Todd will describe how his sales ops department is a key piece to Concentra’s overall sales strategy, and how he partners with the sales leader to accelerate the organization's rate of revenue growth.

We conclude our talk by looking at the first three actions newly appointed sales operations leaders can take right now to immediately make an impact, and to be seen as a strategic part of sales and operations planning.