Agency Journey Implementing ClickUp for a 200-person Agency with Lauren Makielski
38:52
When Lauren's not shoulders-deep in ClickUp at Hawke, she's likely finding something to add to her cookbook collection or looking at new parts for her next mechanical keyboard build.
Topics discussed in the episode:
- How Hawke managed projects using Wrike and a disparate array of tools prior to implementing ClickUp in 2020.
- Lauren's experience of using ClickUp for 18 months and developing a strong expertise in the platform prior to undertaking the Hawke migration.
- Lauren's intense 6-month implementation project which involved countless hours of team interviews, process building, research, data migration, team training, and support.
- The results and sentiment of the Hawke team as they moved from a state of "general chaos" to more clarity as a result of implementing ClickUp and Lauren and the team's hard work developing process templates and documentation.
- The opportunities for improvement in Hawke's ClickUp implementation and the roadmap to improving internal operations.
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Resources mentioned in this episode: