EP 27 - Ryan Suydam - CX: Client Experience Emerging as a Core Focus for Law Firms

Ryan Suydam is the cofounder of Client Savvy. Client Savvy helps firms create fierce client loyalty by designing, implementing, and measuring Client Experiences. He has coached over 300 organizations and over 10,000 professionals on the skills required to be “client savvy.”

On this weeks episode we discuss..

- What is CX (Client Experience)
- How to refocus your business on value creation and value delivery
- How to design an experience for a client