“Banking is 100% of the time business. You've got to get it right. It's got to be compliant and you have to have a sure delivery of movement of funds if that's the business that you're in.”

On today's show David talks to Global Financial Services leader Richard Winston (Slalom Consulting) to unpack a shift at Money20/20 Las Vegas, where the biggest players now hunt for payment innovation.

We dive into why banking remains a "100% business," with Richard arguing that human validation is essential because AI models still hallucinate. Richard explains how Millennials and GenZ are forcing legacy firms to digitise their experience, moving friction from the customer journey to critical regulatory checks.

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"Can you see the opportunity for kindness?" - Dr. Bob Long - February 16, 2020