The New Stack Podcast

How Shortwave Wants To Reinvent Email With AI

Jul 3, 2025
Andrew Lee, co-founder of Shortwave and Firebase, dives into the transformative journey of his AI-first email client. He shares how Shortwave evolved from basic enhancements to deploying sophisticated AI capabilities, including tool-calling agents that tackle complex tasks autonomously. Lee highlights the impressive advancements seen in AI, particularly from Anthropic, and envisions a future where AI proactively manages emails and personalizes interfaces. This innovative shift promises to redefine productivity in email management.
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ANECDOTE

Google Inbox Innovation Story

  • Google Inbox was a Gmail redesign that tested new ideas but was ultimately killed despite its popularity.
  • This experience exemplifies how large companies struggle with innovation in mature products.
INSIGHT

Beyond Keyword Search with Embeddings

  • Shortwave leverages embeddings combined with multiple databases for powerful semantic email search.
  • This system surpasses Gmail's keyword search by indexing conceptual information.
INSIGHT

Anthropic Models Excel at Tool Calling

  • Anthropic's Claude Sonnet 3.5 enables AI agents to call multiple tools sequentially, boosting reasoning.
  • This advancement marks a radical improvement over earlier AI models limited to single tool calls.
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