Judith Wallenstein, a leader in BCG’s CEO Advisory, shares insights on the crucial role of chiefs of staff in enhancing CEO success. She reveals that the best chiefs of staff embody integrity and selflessness, often remaining in the background. Wallenstein discusses the evolving responsibilities of this role in the face of public scrutiny and how a chief of staff can maximize a CEO's productivity. Furthermore, she emphasizes the importance of nurturing personal wellness and adapting to technological advancements in leadership.
Chiefs of staff significantly enhance CEO effectiveness by managing time and navigating complex organizational dynamics, showcasing selfless dedication and strong interpersonal skills.
The evolution of the chief of staff role reflects a holistic approach to executive support, recognizing the importance of mental and physical well-being for effective leadership.
Deep dives
The Evolution of the Chief of Staff Role
The chief of staff role has deep historical roots, dating back to Roman times, but it gained prominence during the Napoleonic era when armies became too large for a single commander. In today's corporate environment, this role is essential for helping CEOs manage their time effectively amid increasing pressures from various stakeholders. The chief of staff can have varied responsibilities, ranging from basic administrative tasks to acting as a senior leader who steps in for the CEO and drives major projects. This evolution reflects the growing complexity of the business landscape, where effective time allocation and decision-making are critical for success.
Key Characteristics of Effective Chiefs of Staff
Successful chiefs of staff are defined more by their personality traits than by prior experiences or specific skill sets. They often exhibit selfless dedication to their CEO's success, possess strong interpersonal skills, and understand organizational dynamics without seeking the spotlight. The best chiefs of staff have a quiet confidence and thrive in supportive roles, building trust within the organization while providing valuable insights. This balance between humility and awareness allows them to effectively navigate complex leadership dynamics and enhance the decision-making process.
The Future of CEO Support Structures
The ecosystem surrounding CEOs is evolving to accommodate the increasing complexity of their roles and the demands of modern leadership. Trends indicate a shift toward a more holistic view of executive support, embracing not only the traditional roles of executive assistants and chief of staff but also personal trainers and communication coaches. This broader support system reflects an understanding that mental and physical well-being is crucial for effective leadership. As CEOs face mounting challenges, the integration of diverse support roles positions them to make better decisions and maintain their health and effectiveness in their positions.
Judith Wallenstein, leader of BCG’s CEO Advisory, explains how chiefs of staff help CEO’s succeed and identify the characteristics that matter most in this role. The best chiefs of staff have integrity, confidence, and a selfless commitment to their boss —becoming part of a CEO’s inner circle by staying out of the spotlight.