Eye On A.I. #292 Peeyush Ranjan: How Nurix Is Redefining Voice AI for the Enterprise
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Oct 9, 2025 Peeyush Ranjan, a former Google technologist and co-founder of Neurix, dives into the cutting-edge world of voice AI. He explains why voice technology is the toughest challenge in AI, addressing latency issues and the need for human-like interaction. Peeyush highlights Neurix's proprietary models that support seamless dialogue and multilingual capabilities. He discusses the integration of voice agents into enterprise systems, trust challenges in replacing IVRs, and the future of customer support with intelligent conversations.
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Latency Makes Voice Human
- Low latency is critical to making voice agents feel human and maintain conversational flow.
- Neurix prioritizes engineering to remove latency so responses arrive as the user expects to continue speaking.
Conversation Is More Than Speech
- Conversation requires nuance beyond speech quality, like turn-taking and small acknowledgements.
- Neurix builds proprietary dialogue management to detect interruptions, pauses, and listener cues.
Hybrid Stack: Proprietary Core, External Models
- Neurix uses proprietary models for turn-taking, noise filtering, and speaker separation in real environments.
- They integrate third-party LLMs and TTS where useful but keep key dialogue and speech-to modules in-house.