In this first of four lightning round episodes this week, host Randy Wootton and guest Glenn Gow, seasoned CEO, venture capitalist, and AI leadership expert, dive into the heart of SaaS leadership success metrics. Glenn highlights his favorite metric, Net Revenue Retention (NRR), explaining why it’s a key indicator of organizational health, product-market fit, and customer commitment.

Key takeaways include:

The importance of NRR in measuring business health and reducing churn.
How NRR reflects customer satisfaction and the potential for future profits.
The nuances of different pricing models and their impact on NRR.
Strategies to align teams around customer success and incremental revenue growth.

Gain actionable insights into driving SaaS growth by keeping your customers happy and investing in long-term success.

Connect with:

Glenn Gow: Website // LinkedIn
Randy Wootton: Website // LinkedIn

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What is the most important SaaS leadership metric?