Client Experience Is In The Details

8 snips

Jan 20, 2025

Discover how paying attention to the finer details can revolutionize client experiences. Learn about innovative ways gym owners connect with members by tapping into shared interests. From personalized surprises on snowy days to strategic research, these insights elevate client satisfaction and loyalty. Embrace tailored solutions that address specific business challenges and boost profitability while creating memorable experiences.

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ADVICE

Consult with Stu

Struggling gym owners can book a call with Stu for tailored solutions to their business problems.
He'll design a game plan and work with you daily/weekly until the problem is solved.

INSIGHT

Client Experience in Details

Creating exceptional client experiences relies on the owner's ability to identify small details.
This detailed view allows gyms to exceed expectations and generate word-of-mouth marketing.

ANECDOTE

The Jeep Duck Example

Stu's client, Roger, noticed that many of his gym members participate in "Jeep culture."
They brainstormed giving custom-made ducks (a Jeep tradition) to members, exceeding expectations.

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Those who can start to view the CX of their business in granular detail will have the opportunity to deliver a far better experience than those who don't.

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I solve problems in your business and make you more money. Guaranteed.

For over a decade I’ve been working with gym owners (via one-on-one consulting) to help create tailored solutions to solve their business problems, engineer the game plan and empower them to execute the strategy.

Stop wishing your business problems are going to magically go away.

Invest in your business and let me solve your problems and optimize your business fast and efficiently.

We’ll work together daily/weekly, with a monthly call until the problem is solved and then I want you to fire me. Because this is YOUR business, I’m just here to solve a specific problem and then get out of your way.

Learn more about what it’s like for us to work together.

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Need help leasing or buying a building?

I created the Gym Real Estate Company so that gym owners had someone who could go beyond the duties of a typical real estate broker and actually advise them on business aspects as they relate to site selection, market location fit, operational capacity, facility layout, pre-sell marketing, and more.

If you’re looking for help with your next lease or if you want us to help you along the journey of buying a building - ⁠head over to www.gymrealestate.co and book a Discovery Call.

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