Bringing Together Assets, People, and Processes with Edmund Murphy

Jan 10, 2023

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One of the most important aspects of digital transformation is the need to bring together assets, people, and processes. The merging and acquisition of the best wealth management platform can bring together the best of all three. This strategy brings together the best of what each company has to offer— award-winning asset management, an industry-leading client experience, and the scale to service even the most complex client needs.

In this episode, Jack talks with Edmund Murphy, President and Chief Executive Officer of Empower. Edmund brings decades of broad leadership experience to his role. He was appointed as the inaugural President of Empower upon its formation in 2014. Since then, he has led the organization through a period of strong and sustained growth, positioning the firm as the go-to provider of financial services for more than 17 million investors. Under his leadership, Empower has grown into a national leader serving working Americans through all sectors of the U.S. economy and wealth segments.

Edmund talks with Jack about his journey to the merging and acquisitions of the best wealth management platforms in the industry. He also shares how Empower values user experience, why client engagement is so important, and the silver bullet every wealth management company needs to consider.

Key Takeaways

[01:27] - What Edmund has been up to over the past couple of years.
[03:43] - Edmund's strategy for managing multiple financial companies.
[09:02] - Edmund's organic growth strategy.
[13:03] - The importance Empower places on user experience.
[15:59] - Why client engagement is so important.
[18:59] - The silver bullet every wealth management company needs to consider.
[22:57] - How Edmund helps investors navigate the challenges COVID brings to portfolio management.
[27:21] - Edmund's key takeaways.

Quotes

[05:04] - "Acquisitions are hard. Most mergers and acquisitions fail to deliver on the stated objectives. Often, it's around financial or operational targets not being met. Usually, a cultural issue prevents the acquisition from being successful and delivering those results." ~ Edmund Murphy

[27:58] - "Over the next 20 years, with the transformational wealth occurring in this country, the wealth management business, however you want to define it, will be one of the greatest industries in America." ~ Edmund Murphy

[28:21] - "The appetite for advice is unabated. It can't be understated. As providers of products and services, you've got to be able to do that and do it well." ~ Edmund Murphy

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