Former CEO of Blockbuster and 7-Eleven, James Keyes, discusses facing bankruptcy, 7-Eleven success, Blockbuster's streaming efforts, and the impact of AI on education in an engaging podcast conversation with Deidre Woollard.
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Quick takeaways
Blockbuster's downfall was due to financial crisis, not technology failure.
7-Eleven's CEO embraced change as opportunity, learning from adversity and Kaizen principle.
Deep dives
The Blockbuster Story and Misconceptions
Contrary to popular belief, Blockbuster's downfall was not due to a failure to keep up with technology. In fact, Blockbuster partnered with Enron in the early 2000s to develop streaming video capabilities. While Netflix did offer themselves to Blockbuster in 2000, this was before streaming became mainstream. Blockbuster was well-positioned with their own streaming video company and had doubled earnings before the 2008 financial crisis. However, the collapse of Lehman Brothers and the subsequent banking industry turmoil made it impossible for Blockbuster to refinance their debt, leading to the company's restructuring and eventual sale to Dish Networks.
Embracing Change and the Kaizen Principle
Change was embraced at 7-Eleven, where the motto 'change equals opportunity' was adopted. The CEO's personal adversity growing up made them more resilient and prepared to face change. When 7-Eleven faced financial challenges, rather than being discouraged, the CEO saw it as an opportunity to work harder and come out stronger. The CEO learned the principle of continuous improvement, referred to as Kaizen, from their Japanese partners at 7-Eleven. This principle involved having a hypothesis, taking action, measuring results, and modifying the approach based on data to achieve constant improvement.
The Power of Education and Cultural Literacy
Education played a crucial role in the CEO's personal and professional growth. It provided opportunities and opened doors to different career paths. At 7-Eleven, the CEO observed the strength of the franchisees, who embodied the American dream. They came to the US with minimal resources, worked hard, and turned their 7-Eleven franchise into a pathway for success. This experience taught the CEO about cultural literacy, appreciating diverse perspectives and recognizing their value. Rather than using the term 'diversity,' the CEO prefers 'cultural literacy' to emphasize the importance of understanding and learning from different cultures.
James Keyes is the former CEO of Blockbuster and 7-Eleven, and the author of “Education is Freedom: The Future Is in Your Hands.” Deidre Woollard caught up Keyes to discuss:
- What it is like to be a CEO at a company facing bankruptcy.