Interview with Karen Mangia

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Karen Mangia is an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs and books reach hundreds of thousands of business leaders each year. She is the author of Working from Home: Making the New Normal Work for You (Wiley) http://bit.ly/wfh-karenmangia, Listen Up! How to Tune in to Customers and Turn Down the Noise (Wiley) https://bit.ly/listenup-karenmangia and also Success With Less (Marie Street Press) http://bit.ly/SWL-BOOK. A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global https://thriveglobal.com/authors/karenmangia/ and ZDNet.

As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She serves on the company’s Work from Home Taskforce, where she is helping the company’s 50,000+ worldwide employees to better adapt to a work-from-home environment. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce. Prior to Salesforce, she spearheaded Customer Satisfaction and Experience at Cisco Systems.

Strategic - Her strategies for customer listening, customer success and customer insights are central to the market impact of multiple companies, from Fortune 500 giants to privately-held businesses around the world. She is the Chair of the Customer Experience Council for the Conference Board and Executive Sponsor for YPO (Young Presidents Organization).

Passionate about customer success, Karen began her Fortune 100 career at AT&T - an experience she details in her new book, Listen Up! She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University, as well as an Associates Degree in Hospitality Administration from Ivy Tech.

Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations, including serving on the board of the Indianapolis Symphony Orchestra and Ball State University.

@karenmangia (Twitter)
https://www.linkedin.com/in/karenmangia/
karenmangia (Instagram)