Threat Vector by Palo Alto Networks

How Do Security Teams Keep AI from Becoming a UX Nightmare?

13 snips
Apr 17, 2025
Join Christopher DeBrunner, VP of Security Operations at CBTS, and Ryan Hamrick, Manager of Security Consulting Services, as they tackle the intriguing balance between AI, security, and user experience. They discuss how AI enhances threat detection while warning against automation over-reliance. The duo delves into the ethical landscape of AI governance and the importance of user trust in AI tools. Their insights highlight the need for effective training, data classification, and human oversight in ensuring security remains user-friendly and robust.
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ADVICE

Enhance Security with AI Automation

  • Use AI to enhance security workflows and user experiences by automating simple tasks and providing integrated, relevant information to analysts.
  • Design AI security tools that improve efficiency and reduce user friction to gain adoption and trust.
ANECDOTE

Chatbot Improves Security Policy Access

  • We built an internal AI chatbot allowing users to query our security policies instantly.
  • This makes policy information easy to find, improving user understanding and compliance.
INSIGHT

UX Suffers from Poor Data Integration

  • Poorly integrated or poorly normalized data sources lead to frustrating AI security tool experiences.
  • For AI tools to succeed, seamless user experience must align with accurate, trustworthy data integration.
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