Sometimes things go wrong. The footage gets lost, equipment breaks, clients get angry. That doesn’t mean it’s game over for your business. How you respond to your clients makes all the difference and, if done right, can salvage almost any situation. That’s just one reason why it’s crucial to make client relations one of your top priorities.

Wes Wages is the director and janitor at Armosa Studios which specializes in commercial videos. Wes oversees client relationships and is passionate about each client's experience. When not at work, Wes enjoys tacos, airplanes, messing with telemarketers, and trying to remember the names of his four small children.

Today, Wes and I discuss how to best take care of clients. Focusing on managing great relationships with clients is often the key to having a great business and shouldn’t be overlooked for any reason. Wes explains how he makes this a priority for him and his company and how it pays off time after time.

Wes even shares the story of the time he had an epic fail with losing hard drives after shooting in four countries. But he took care of the client and they called again the next year! As we discuss, things go wrong, but it’s how you handle it and the responsibility that you take that keeps it from turning into an actual disaster.

Have you ever had to avert a business disaster? Tell me how you did it in the comments on the episode page!

In this episode

Finding meaning and joy in transitioning from shooting video to handling client relationships
The resilience and patience necessary to grow your business
Advice for how to handle and keep upset clients when everything goes wrong
Recognizing when your passion has the potential to be your career
The importance of understanding costs and numbers
The real payoffs that come from attending conferences and workshops
Keeping your priorities front and center by creating healthy boundaries

Quotes

“If you have that gift of shaking hands and talking to people, you’re going to do well in business.” [8:47]

“Solutions always follow problems, so come to anyone with both.” [24:28]

“Just listen. Listen to the problems they’re having and then find a solution to those problems and present it to them in video.” [35:28]

“Do what you feel should be done in your own way, but make sure to keep physical and mental health the top priority.” [36:16]

Links

Find Wes Wages online at Armosa Studios

Follow Wes on Instagram

TedTalk: James Veitch: “This is what happens when you reply to spam email.”

Join the Studio Sherpas Business Academy

Additional Links:

Check out the full show notes page

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