The Zero100 Podcast From Delivery to Dine-In: How DoorDash Is Reinventing Small Business Commerce
Nov 25, 2025
28:09
DoorDash isn't just delivering dinner – it's transforming how small businesses run. This week, VP, Strategy & Operations Parisa Sadrzadeh joins Zero100 Chief Content Officer Matt Davis to take us inside the systems powering the restaurant experience today. From the new Going Out feature blending digital and in-person moments to partner-first design principles that work across thousands of kitchens, Parisa reveals what supply chain leaders can learn from frontline food ops.
- Inside the DoorDash playbook: delivery, dine-in, and everything between (01:22)
- Building for the moments that matter: why restaurant tech must respect craft over complexity (04:13)
- How Gen Z is pushing commerce and omnichannel into new territory (07:09)
- Why great tech starts with understanding your partner's operating "heartbeat" (10:05)
- How working the floor leads to better tech solutions (11:55)
- On Shake Shack, growth, and meeting customers where they want to be (17:32)
- Earning trust without authority: aligning incentives and building for partners (23:36)