00:00 Intro
01:54 Reflection on the past year in AI
08:08 Reader LLM (and RAG)
12:36 Does it need fine-tuning to a domain?
14:20 How LLMs can lie
17:32 What if data isn't perfect
21:21 SWIRL's secret sauce with Reader LLM
23:55 Feedback loop
26:14 Some surprising client perspective
31:17 How Gen AI can change communication interfaces
34:11 Call-out to the Community
