The Look & Sound of Leadership How to Manage Defensive People
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Aug 7, 2025 Discover effective strategies for managing defensive employees through real-life coaching sessions. Learn the importance of vulnerability and empathy in creating a safe environment for feedback. Dive into tools for effective communication that emphasize alignment and clear self-expression. This engaging discussion equips leaders with actionable advice for navigating challenging interactions and fostering constructive dialogue.
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Jackie’s Struggle with Defensiveness
- Jackie shared her experience with Tate, a defensive direct report who blocked feedback with defensiveness.
- She tried vulnerability as a tool, which led to him asserting dominance instead of lowering defenses.
Be Clear About Issue and Intention
- Clearly identify the issue and your intention when addressing defensiveness.
- State your agenda honestly, like helping the person improve, to foster openness.
Use Empathy to Align and Connect
- Build empathy by trying to see the defensive person's perspective and choose compassionate stories.
- Start feedback by asking questions to invite them to share, making the environment safer.
