Customer Confidential: Untold Stories of Earned Growth

Ep. 37: Would you recommend your town to a friend?

Apr 16, 2015

48:29

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Episode notes

Jim Clark of the Steamboat Springs Chamber Resort Association and Rob Perlman of the Steamboat Ski and Resort Corporation discuss when led them to gauge visitor sentiment across their town (6:40), what they learned (12:10) and how they're improving the tourist experience (21:26).

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