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Can AI truly replace the human touch in self-storage?

Scott Meyers welcomes Mason Levy, founder of Swivl, to explore how artificial intelligence is transforming customer engagement across the self-storage industry.

From its surprising roots in healthcare and cannabis tech to powering over 4,700 self-storage facilities today, Swivl is revolutionizing the contact center model with its AI-driven platform.

The conversation dives deep into conversational AI, human-in-the-loop systems, future-proofing tech stacks, and why personalization still matters in an automated world

WHAT TO LISTEN FOR

0:56 The Accidental Storage Tech Founder

5:48 What Makes Swivl Different From Just Another Chatbot?

10:31 Smarter Gate Codes & SMS: Real-Life Use Cases

20:59 Swivl’s Future: Voice AI, Contact Center Suite & More

32:55 The Human Side of Storage: Why Empathy Still Wins

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The Human Side of Smart Storage