The Future of Frontline Work

This episode explores: 

• Reasons behind the emphasis on frontline workers right now (1:00)
• How chief supply chain officers (CSCOs) can juggle frontline work challenges and approach redesigning the frontline workforce at their organizations (2:18)
• How CSCOs design their frontline workforces depending on their appetite for change, and whether they view their workforce as a tool or a cornerstone (5:45)
• The different futures of the frontline workforce, with insight from real-world examples (7:30)
• Recommendations for CSCOs on the future of frontline work (20:05)

 Host Caroline Chumakov and guest Emily Rose McRae discuss the call to action for redesigning frontline work and what the human-technology interface should look like for frontline employees going forward. 

Many CSCOs recognize the need to augment their frontline workforces and to deal with the frontline talent shortage but are unsure of the right approach to take when redesigning frontline work. Emily Rose walks through four potential futures of frontline work and shares examples of the human-technology relationship in each.

Emily Rose McRae leads the Future of Work and Talent Analytics research teams in Gartner’s HR practice. While Emily Rose works across all issues that can lead to the future of work, her core areas of focus include emerging technologies and their impact on work and the workforce, new employment models, market and demographic shifts, and workforce planning to anticipate and prepare for these changes. Prior to joining Gartner, Emily Rose worked in management consulting and international development, providing data science support to U.S. government loan programs and microfinance projects in Fiji and Tonga.