Becker’s Healthcare Podcast Leading Revenue Cycle Transformation at UNC Health with Stephen Rinaldi
Dec 11, 2025
Stephen Rinaldi, the Senior VP and Chief Revenue Officer at UNC Health, shares his insights on revenue cycle transformation. He discusses the significant challenges facing the industry today, including reimbursement changes and labor issues. Rinaldi emphasizes the importance of nurturing future leaders through internal talent development and outlines strategic priorities for 2026, such as enhancing revenue integrity and adopting AI. He also highlights essential leadership traits, advocating for self-awareness and collaboration in driving success.
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Adopt A Forward-Looking Financial Lens
- Bring a CFO lens to revenue cycle by forecasting and setting strategy rather than only reporting past performance.
- Communicate forward-looking financial plans to pivot operations proactively against headwinds.
Multiple Industry Headwinds Converge
- Headwinds include reimbursement policy shifts, national labor competition, payer administrative burdens, and rapid tech adoption.
- Treat these challenges as opportunities to redesign operations and prioritize learning.
Hire Boldly And Coach For Execution
- Hire leaders who have both successes and failures and be ready to create roles to secure top talent when you find it.
- Coach leaders to question timelines, reprioritize work, and ask what additional resources would speed delivery.
