A RedMonk Conversation: CRMs and Codifying Business Processes with Steve Bussey

Steve Bussey, co-founder and CTO of Supered, talks all-things CRMs with RedMonk senior analyst Kate Holterhoff. They discuss the complexities of onboarding and user-friendliness in CRMs, the role of professional help in setting up and maintaining CRMs, the potential of AI in automating certain CRM processes, and the importance of privacy in CRM data. Steve also shares his journey from software engineer to co-founder and offers advice on finding mentors and fostering relationships.