The Beat Live at HLTH: The Evolution of Telehealth—featuring Roy Schoenberg of American Well
For the last decade, telemedicine has been dominated by urgent care—and it’s delivered a great deal of value for patients in need of quick access to a doctor for something like the stomach flu. But for the technology to reach its full potential, the experience needs to expand beyond ‘blind date’ telehealth. What if we used telecare to enable established clinician-patient relationships? How might follow-up care improve if medical professionals could, for example, check in on cancer patients every day?
Roy Schoenberg is the President and CEO of American Well, the United States’ leading telehealth platform. Since its rollout in 2008, the American Well ecosystem has onboarded more than 200 of the nation’s largest payers, health systems, employers and retailers. Roy is a thought leader in the realm of healthcare technology and IT policy, and he was the 2014 recipient of the American Telemedicine Association Industry award for leadership in the field of telehealth.
On this episode of The Beat, Roy joins Dr. Kuku to discuss how seeing a relative wait too long to seek care informs his work in telehealth. He shares his vision of the future of telemedicine, explaining how its applications will evolve from facilitating urgent care to enabling existing, trusted relationships between clinicians and patients. Listen in for Roy’s insight around the art of making good decisions in healthcare and learn how technology might reinvent the way we follow up with patients in need of ongoing care.
Topics Covered
- How seeing a relative wait too long to seek care informs Roy’s work
- Why we delay or interact with the health system as little as we can
- Roy’s insight on telehealth as the consumer revolution of healthcare
- Roy’s vision of leveraging telehealth to enable existing relationships
- Holding physicians accountable for the level of quality in telehealth
- How tech is likely to reinvent the way we follow up with patients
- Using tech to raise the level of quality for every person in the US
- Making tech disappear so the healthcare experience is more human
- The challenge of innovating in a skeptical industry that says NO first
- Roy’s take around why making good decision in healthcare is an art
Connect with Roy Schoenberg
Connect with HLTH & Dr. Kuku
Resources
FSMB Model Policy for the Appropriate Use of Telemedicine Technologies