CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX.
In this session, we consider:
- Why are more brands tying together customer and employee experiences?
- The first steps for converging CX and EX
- Convincing execs to take EX seriously as a means of improving CX
- How Webex is helping brands to enhance employee experiences
- How Cisco is walking the walk
