The Successful Bookkeeper Podcast EP486: Lynn Gagne-Webb – Building & Selling A Bookkeeping Firm - Part 1
“ You're on your own as a business owner. You're trying to figure out, there's no course that anybody gives you to tell you how to be a business owner.” -Lynn Gagne-Webb In the first of a two-part series, Lynn Gagne-Webb, founder of Custom Bookkeeping, shares her journey from the corporate world to running and selling a successful bookkeeping firm. As well, Lynn dives into her unique approach to building a team, and reveals how creating a culture of trust and flexibility helped her attract and keep loyal staff for years. In this episode, you’ll also learn...
- The struggles of being a business owner
- The importance of taking CEO time to review your own business health
- How to focus on leading your business
To learn more about Lynn, click here. Connect with her on LinkedIn. Time Stamp
01:23 – Lynn shares her journey from corporate to entrepreneurship 03:37 – Lynn’s vision for supporting small business owners 04:18 – The challenges of being on your own as a business owner 05:22 – Why small businesses struggle & how lack of knowledge hurts them most 06:41 – Getting caught up in growth & forgetting to review your own numbers 07:51 – The value of CEO days & looking at your business health 08:49 – Why even bookkeepers shouldn’t do their own books 10:17 – The difference between detail-oriented & problem-solving bookkeepers 12:22 – Knowing your strengths & weaknesses as an owner 15:38 – Lynn’s hiring experiences & lessons learned in building a team 18:14 – How flexibility & trust created a loyal workforce 22:12 – The impact of culture on retention & business success