Agentic AI: redefining banking through intelligent, personalized experiences

Episode 25 of Banking Reinvented explores how agentic AI is reshaping the banking industry, enabling banks to create personalized customer experiences and optimize their operations.

In this episode, host Tim Rutten is joined once again by Chris Shayan, Head of AI at Backbase, to explore the potential agentic AI has for the banking industry. Together, they discuss ways that banks can benefit from these agents to orchestrate complex workflows, deliver tailored experiences for each customer, and improve operational outcomes.

Tune in to learn all about agentic AI and how it’s transforming banking operations, including actionable strategies to implement this new tool at your bank.  

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(00:00) - Welcome to the ‘Banking Reinvented’ podcast  

(01:03) - What is agentic AI?

(04:01) - Real-world examples of agentic AI  

(08:16) - How agentic AI transitions from automation to intelligent orchestration  

(12:00) - Orchestrating multiple agents for complex banking workflows  

(17:24) - Challenges in adopting AI: legacy systems and skill gaps  

(25:05) - The role of microservices-based engagement platforms

(30:18) - Using AI to create empathetic, one-to-one banking experiences 

(33:28) - Key takeaways

(34:48) - Episode wrap-up