00:00 – 00:18 – Introduction and background information on Rob’s 25 years of experience in the agency industry.
03:15 – 05:05 – Rob shares his experience transitioning into the digital industry and the challenges faced in the early years.
08:22 – 13:02 – Rob shares two crazy experiences from his time in the digital industry, including a major website launch mistake.
13:05 – 18:05 – Rob discusses the challenges of maintaining agency profitability and creativity and his transition into consulting.
19:18 – 21:17 – Discussion on the challenges of balancing creativity and agency operations, and resistance to introducing processes.
21:20 – 24:23 – Discussion on the need to introduce strategic consulting and the fear of process impacting creativity.
24:23 – 29:20 – Discussion on the importance of feedback loops and creating a culture of feedback within the agency.
29:20 – 34:00 – Addressing resistance during the implementation of processes and the need for organizational restructuring.
34:00 – 36:17 – Final advice on taking incremental steps and involving the team in the process to create a harmonious work culture.
36:17 – 38:00 – Conclusion and contact information for further follow-up.

Show Notes:

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