Bold Names Salesforce CEO Marc Benioff and the AI ‘Fantasy Land’
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Feb 11, 2025 
Marc Benioff, the co-founder and CEO of Salesforce, shares his passionate views on AI and its transformative potential for businesses. He discusses the contrasting approaches of Salesforce and Microsoft in utilizing AI, particularly the benefits of their Einstein platform. Benioff reflects on the misconceptions surrounding AI, emphasizing the importance of energy in its deployment. He also explores the evolving work dynamics shaped by technology, urging a focus on results rather than physical presence, and sheds light on the long road ahead for artificial general intelligence.
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CoPilot Critique
- Marc Benioff believes Microsoft has misled customers about CoPilot and the need to build their own AI models.
- He argues there's no evidence of widespread CoPilot-driven transformations and calls it a "fantasy land."
Wiley's Agent Force
- Salesforce helped Wiley, a textbook company, create an "agent force".
- These AI agents handle customer service and sales inquiries, reducing the need for seasonal hiring.
Debunking AI Myths
- Marc Benioff criticizes the AI hype, particularly the idea that companies need nuclear power plants for data centers or must build their own AI models.
- He sees these as "false prophecies" and emphasizes software engineering as the key to AI advancement.