Cultivating a Host Mindset - Steve Fortunato - Defining Hospitality

Approach every interaction, whether with clients, colleagues, or customers, with the intention to make others feel valued and cared for.

Define a small set of practical, non-aspirational values that are deeply linked to your mission and vision. Integrate them into hiring, training, and daily operations.

Seek out coaches, mentors, or peer groups who challenge you and help you grow. Stay open to learning and feedback.

Give value first, without expecting immediate returns. Trust that value will come back to you through the virtuous cycle of generosity.

Apply hospitality beyond the industry. Use these principles in any field or relationship.

Even in gig-based or temporary workforces, make people feel important and included to inspire better performance and loyalty.

Recognize that mastery is a journey, not a destination. Stay humble, coachable, and always strive to be better.

Cultivating a Host Mindset - Steve Fortunato - Defining Hospitality - Episode #213