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The Data Cloud Podcast
The Power of Integrated Communications with Matt Dugan, VP of Data Platforms at AT&T
Oct 31, 2023
Matt Dugan, VP of Data Platforms at AT&T, discusses delighting customers, employing LLMs, and businesses being limited only by their own cleverness. They also talk about the importance of fairness and justice, AT&T's adoption of Snowflake for data security, and utilizing Snowflake Compute Services and large language models for efficiency and innovation.
39:32
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Quick takeaways
- AT&T focuses on delighting customers through interesting deployments in customer service and cost optimization.
- AT&T leverages data science and large language models like GPT-4 to improve efficiency and enhance customer satisfaction.
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Delighting Customers Through Deployments in Customer Service and Cost Optimization
AT&T focuses on delighting customers through interesting deployments in customer service and cost optimization. By employing algorithms like SIFT, AT&T identifies future market opportunities and ensures fairness in their machine learning results. They can meet or beat revenue forecast models and generate networks and access with more equitability.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode