Are you a contractor struggling with a lack of systems or standard operating procedures (SOPs) in your business? The issue might not be just about having systems in place. Tom talks with Liz Chism — an expert who helps contractors and small business owners build effective processes and systems. They dive deep into building systems and processes in a business and why simply implementing systems isn’t the solution to your business challenges.

Episode Highlights:

[00:00] - Intro

[01:11] - Request of many contractors for systems

[04:09] - Clarity over systems

[05:05] - How Liz helps clients with their system

[07:58] - Starting with the end goal and reverse engineering the steps to get there

[09:44] - Liz’s approach with new clients

[09:55] - Four types of systems in a business

[11:19] - Getting systems out of your head

[14:09] - Prioritizing the right systems without getting overwhelmed

[19:16] - Having clarity to identify the right problem area

[21:40] - Understanding and aligning with the client’s perspective

[26:02] - Taking time to think and reflect on priorities

[28:01] - Struggle of companies in getting their team on board with new processes

[30:00] - Having the right team in place to implement systems in your business

[30:54] - Using personality profiles to build an effective team

[35:07] - When Tom promoted an employee to a role that didn’t fit his strengths

[36:03] - Liz’s 75 Hard experience and how it led to her personal and business growth

[40:52] - Consistent messaging and follow-through to drive systems and processes

[42:13] - Aligning intention with actions

[44:40] - Checking boxes on 75 hard for consistency

[47:39] - Liz’s advice for contractors

[51:00] - How to reach out to Liz

[51:34] - Closing remarks

Resources:

== Liz Chism Website: https://lizchism.com/

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