Identity at the Center Identity At The Center #19 - IAM Family Feud with the Identropy Team
Nov 1, 2019
In a lively twist, the Identropy team engages in a hilarious IAM-themed Family Feud. Contestants discuss common mistakes in IAM implementation and reveal the most popular weak passwords like 'admin'. A humorous debate ensues about what kind of alcoholic beverage Identropy would be, with favorites like bourbon and martini surfacing. They also explore how to measure IAM effectiveness and share quirky fears when visiting clients. The fun culminates with actors imagined for their CEO, showcasing the team’s creativity and camaraderie.
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Live Identropy Family Feud Kickoff
- The Identropy team played a live IAM-themed Family Feud in Clearwater Beach with two teams, Ding Dong and Honk.
- The game kicked off with HR system answers like Workday, PeopleSoft, and ADP dominating the board.
IAM Effectiveness Measured By Service Desk Load
- Service desk call/ticket volume is the top measure of IAM effectiveness among this group.
- Other measures included time-to-onboard, transaction counts, and customer satisfaction surveys.
Plan For Customer Visit Failures
- Travel to customer sites requires contingency planning to avoid wasted trips or cancellations.
- Expect risks like being late, getting sick, or last-minute cancellation and plan accordingly.