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Lucky Louie Switchtracking Example
- Sheila Heen illustrates switchtracking using a scene from the TV series Lucky Louie with Louis and his wife discussing red roses.
- The conversation shifts tracks causing misunderstanding and conflict about appreciation versus listening.
Unconscious Switchtracking Insight
- People often switch tracks unconsciously when they feel feedback subjects are uncomfortable or irrelevant.
- This creates conflicts rooted in differing perceptions of the main topic in the conversation.
Silent Switchtracking in Hierarchies
- Silent switch tracking often happens in hierarchical relationships where subordinates mentally critique superiors during feedback.
- This leads to disengagement without overtly changing the conversation.