In this episode, we're joined by Diane Magers, a thought leader in the realms of Customer Experience and Leadership. We discuss the evolving landscape of leadership, the critical role of resilience, and the future of customer experience. Plus, don't miss Diane's "Golden Nugget" of wisdom that could be a game-changer for your organization.

📣 Key Quotes

"Resilience is about the ability to know yourself and know the environment." - Diane Magers
"Staying human is my secret ingredient in leadership." - Diane Magers
"Embed customer experience into your organization's core through an 'Experience Operating System' for lasting success." - Diane Magers

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