Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around customers' communication preferences and what that means. We then go on to talk about ChatGPT and how they believe it will change everything, particularly in the world of customer service, support and experience.

This interview follows on from my recent interview – Let your people be the humans they’ve spent all their life training to be – Interview with John Sills of The Foundation – and is number 458 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.