My BIG Worry for 2024

Join Lee as he reflects on the emergence of artificial intelligence (AI) and its impact on various industries over the past year. He draws a parallel between AI and artificial grass, highlighting the advantages and limitations of both. While AI offers predictability and efficiency, human intelligence possesses emotional depth and adaptability. Lee emphasises the importance of leveraging technology to enhance productivity and problem-solving, but also warns against over-reliance on it, as it can hinder effective communication and critical thinking. 

KEY TAKEAWAYS

• Artificial intelligence (AI) will continue to be leveraged and used in various industries in 2024.

• Technology, including AI, machine learning, and automation, can help businesses improve their operations and customer service.

• While technology provides predictable and repeatable answers, human intelligence is still valuable due to our emotional and experiential nature.

• The use of technology should not hinder communication and connection among individuals and teams.

• Leaders should focus on developing the thinking of their people, asking better questions, and engaging them more frequently to overcome communication challenges and foster growth.

BEST MOMENTS

"Last year, ChatGPT made a difference, it made an impact in a number of industries and it started to be leveraged." 

"AI can help with simple responses to customer queries. It can produce copy for social media posts, but it can't replicate fully humans because we are emotional." 

"The more we leverage technology, the greater gap we create with our communication on a human level." 

"The more we live in this world, the more we need to leverage and understand that. And then we need to learn how to communicate more effectively." 

"We need to make every person think more than they are doing now. We need to grow, develop and care for our people."

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.